Customer service is a thing of the past - and many places are doing the same as W-S - sad to say.
They all want $$$$$$$$$ and they will do anything to save a dime.
Using a knife before purchasing does declare it a "used" item - not to be re-sold. I cannot see WHY they cannot have a display of knives readily available to be "tested" - all they have to do is write them off for display purposes.
I am very particular where I buy things - regardless of what it is. Customer service is a first - I don't care what establishment it is.
I speak up - I don't take anything from anyone. You want my respect? Prove it. Are you a sales person? Prove it. I will ask questions - and I expect answers - not - "uh - I dunno" as an answer. If you don't know the answer then say so - it's better than the "I dunno" crap they expect you accept and forget about. And don't speak to me with "huh", "duh", "ummm" - use the English language to communicate. And Lord knows - don't give Mama an attitude - unless you want to see mine! Mamazilla is NOT a nice person. You don't want to meet up with her. And it takes a lot for her to come out - but when she does - the next best thing to an exorcism is needed to remove her from "Mama". Never do I look for any confrontation with anyone - but I'm ready for it when I have to be.
Regarding these sites with no customer service/contact info other than what THEY want you to see and comment on - I get through. And I b**ch. "I" get a reply. I make sure I do.
I have gone as far as contacting the CEO, VP, etc. of a company when I am totally ****edoff. I've had business owners, CEO's, etc. contact me to rectify the problem and they have even done follow-up calls to make sure I was:
1) treatly properly by the staff
2) satisfied with the results
3) if there was anything else they can do for me - etc.
I've received letters from them - letters of apology - etc.
So you CAN get through to someone there. It just takes time and work.
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