I usually take them out before they are completely done. If the recipe says bake for 8-10 min, I usually pull them out after 6 min because the sugar in the dough retains enough heat to cook them an extra 2-3 min. This usually helps keep my cookies soft.
Also, don't put them in the fridge... my daughter did that with my last batch of cookies. When I went to eat one, it felt like I chipped a tooth. I know I didn't though, but that cookie was harder than concrete.
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