That's because most so many services today (including insurance and credit card customer care) are outsourced---don't hesitate
tell them that you want to speak to someone else whose English you can understand or who can understand your English---this saves face all the way around. Either that or hang up and try again---usually you will get someone else---ALSO, should you have any credit card problems in which your card is denied because of travel hang up and try again. I've done this so many times it's not funny but I end up with a rep that I can understand and get the problem resolved. Don't think that you are stuck with that particular rep. You're not. Oh, BTW----just learned that even some doctors' offices in the US are outsourcing their lab results and xrays
oooohhhhhhh isn't that a comforting thought??
tell them that you want to speak to someone else whose English you can understand or who can understand your English---this saves face all the way around. Either that or hang up and try again---usually you will get someone else---ALSO, should you have any credit card problems in which your card is denied because of travel hang up and try again. I've done this so many times it's not funny but I end up with a rep that I can understand and get the problem resolved. Don't think that you are stuck with that particular rep. You're not. Oh, BTW----just learned that even some doctors' offices in the US are outsourcing their lab results and xrays
oooohhhhhhh isn't that a comforting thought??

