KYHeirloomer wrote:
"And I blame the manager for not opening a second register to help relieve the pressure."
Mama, that's no doubt because you are used to real stores, where the title "manager" has meaning.
It doesn't matter if it is a store or a restaurant - $$$$$ coming in decide how many employees will be working.
Night managers - although they are not a true manager - just acting a roll and probably getting an extra dime or quarter per hour to do so - still need to act the part. They need to be much more alert.
Face it - not too many today actually take their jobs seriously anymore - work ethic has declined considerably - and customer service has gone down the tubes in every area.
"To see someone with a $300 order at that time of night - where the heck was security. How do they know that they weren't up to no good."
Excuse me? This needs explaining. What does the time of day I shop have to do with my honesty and integrity?
I worked security for 3 years - a large order at that time of night - 3 different EBT cards - the confusion they caused - that is DEFINITELY A RED FLAG. And the cashier should have called for back up immediately.
It's for the clerks own protection.
Any store that is opened 24 hours should have security standing at the register the entire graveyard shift - period. At least a rent-a-cop with an hourly wage is better than nothing.
KHY - as far as a clerks training - training anyone properly has gone out the window with customer service. WalMart - well they definitely need to train ALL their employees - including their salaried management.
Half the problem is - they don't need to think anymore - electronics have taken over. So common sense has also disappeared. And the training manuals all have blank pages.
And it's getting worse - it seems that just about place I've been lately the clerks are brain dead. Maybe it's a new disease or something - who knows.
Out of the 7 clerks I dealt with today - one ALMOST knew what they were doing. Love the blank stares - love the droidism. They were no better than zombies.
Congratulaltions, Brook! (Now, who made the cake? Hee-Hee!)